Customer Testimonials
Absolutely pleasant
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Updating my review from a one star to a five star! I turned my Kia in around May 12, 2019. I loved that car and after a great deal of careful consideration I decided to go with a Subaru Crosstrek. I was under in my mileage and my car was in great condition after my four year lease. A few weeks later, I received a bill in the mail with a $230 wear and tear fee and a $400.00 disposition fee. The disposition fee read that if "I bought another Kia, they would waive that and any damage fees up to $500." So essentially a loyalty fee. I called Kia Motors Finance to inquire about this fee. They said it was in my contract and there was nothing they could do. I called the dealership telling them they never told me about the fee and that my parents had just purchased two new Kia's from them 2 weeks prior and THEY were never told about this disposition fee. The salesman I spoke to was nice enough to look into it for me but he called shortly after to tell me there was nothing he could do. I called Kia Consumer Services, they directed me back to Kia Motors Finance. I told them my situation and they told me that "the dealership is not required to tell me about the disposition fee." Really? Honestly, I would have definitely bought another Kia if it meant I didn't have to pay $700 after the fact as I loved their product. After hearing of my frustrations with Kia, Shawn at Ray Skillman along with the GM went above and beyond to make sure my bill was taken care of. Outstanding product and incredible service! Thanks again!
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Great service ! Had exactly what I went there for
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This is the second time I've used them after being involved in an accident. Both times, they've done an amazing job. You'd never know there had been any damage. And they kept me up to date throughout the whole process.
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They are all very very great nice respectful there to you needs & have a question they have a answers & they are straight up with you if they can do something for you are not you will know & yes they do work around your budget.
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Great customer service
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Had a problem with the automobile that I was driving. They were very helpful in diagnosing the problem.
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This dealership has done an outstanding job getting my son out of his jeep. Special thanks to sales lady kyla an General manager Dave Everett.. my son left w a brand new Kia Optima 2019 that he is in love with!!! We thank you so very much for helping us through all that has gone on!! Everyone in the sales is very nice helping understanding.. We thank you again Sincerely Mary And Clayton You guys rock!!!!!
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